1 reviews | Active since May 2016

01 Feb 2017, 16:46

SANDELE SAVED THE DAY !

<p>I had a discrepancy regarding documents sent to Bonitas which were not processed in December 2016.</p> <p>Mid January, I called the customer call centre and spoke to Sandele, who was really helpful and polite. This was the best customer service I have ever received from an individual in a long time. Although not his department, Sandele made an effort to investigate the issue and called me back the next day to say it had been resolved. I then received an email from Bonitas with a reference number to confirm that my documents were received and processed. </p> <p>Its not often that good service like this is given in today's day and age.</p> <p>Thank you Sandele, you are an asset to Bonitas!<br /> Wilma Brand</p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Feb 2017, 09:29
Official

Hello wilma-brand,

Thank you for your encouraging message.

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.

Kind regards
Bonitas team