1 reviews | Active since Dec 2015
Same problems three years along at Bonitas.
Yet again I have to struggle with the incompentant people at Pharmacy Direct which Bonitas forces it's members to use. It is a week now since I ordered extra medicine due to going overseas for 2 weeks and still nothing. Everytime I enquire they cannot find the order on the system and have to redo it. Twice. Now it is Wednesday and I fly on Sunday and still I am no closer to getting my medication which is not normal things that you can do without. It is INSULIN. I need it every single day! I hate this service and Bonitas for forcing us to use them. The exact same issue happened in 2015 and I see nothing has changed. When I phone Bonitas they say there is nothing they can do, it is Pharmacy Direct who must sort it out. Terrible service!!!
Hello Weka,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Weka,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Weka,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello Weka,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team