Sad poor medical customer service.

Such poor services. Waiting for 2weeks for wattsapp service which worked once now it's tells the same you in a que for 3weeks pathetic to say the least yet the amounts charged. Waiting for a claim to settled yets it's gets closed week after week. Without a call the customer to update them on what's going on. Wonder if the claims department people are trained on customer service. An by the way I called in an the consultant says shame yes that's how the wattsapp line is. You just have to wait nothing else. 3weeks for a consultant to get back an still waiting??? Wish I had more options to choose then this medical aid.