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Refiloe T
1 reviews | Active since Mar 2020
09 Feb 2024, 16:00
****S
I got a preauth for a certain procedure for my son .Pre auth says approved .
Now a claim comes from the doctor with the codes used on the preauth the claim is now declined .I have been calling no one has a clear answer.The doctor refuses to do a motivational letter for something that was already approved .
I cannot afford to pay that money requested by the dr for something that I was approved .
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
09 Feb 2024, 20:39Hello Refiloe T Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays.
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Feb 2024, 20:39
Official
Hello Refiloe T Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays.
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
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Refiloe T's updateReviewer Update
12 Feb 2024, 13:40Hi I am not Mbali N
I am Refiloe T ,I have not yet received response
I am Refiloe T ,I have not yet received response
RT
Refiloe T's update12 Feb 2024, 13:40
Reviewer Update
Hi I am not Mbali N
I am Refiloe T ,I have not yet received response
I am Refiloe T ,I have not yet received response
Bonitas Medical Fund's replyOfficial
12 Feb 2024, 15:48 Hello Refiloe T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Feb 2024, 15:48
Official
Hello Refiloe T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
RT
Refiloe T's updateReviewer Update
19 Feb 2024, 17:36.issue resolved Thanks.
RT
Refiloe T's update19 Feb 2024, 17:36
Reviewer Update
.issue resolved Thanks.
Bonitas Medical Fund's replyOfficial
20 Feb 2024, 13:30Hello Refiloe T Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply20 Feb 2024, 13:30
Official
Hello Refiloe T Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team