Run Around with refund

I called in July and spoke with Gugu Ndlovu to ask about my savings that I didn't use. She sent me an email with savings that are to be paid and she did say that they will be paid after 5 months after cancellation. She also sent me the form to be filled. I called in again beginning of October to get the form since I deleted it by error and I spoke to a consultant to who told me that processing takes 3-5 days. I filled the form and returned it on the 5th if October and I received an email response to say they received the documents and I was sent a query number 041017QDZK13. I waited but nothing. I called again on the 16th and spoke to Portia Rynsveld who said that my query was only dealt with on the 13th and was sent to the person in charge of payment Lorraine. She said to me that she was sending Lorraine an email as I was on the phone with her and that I must give them a day. Today is the 19th, nothing from Bonita's. I have to be the one calling and using my own airtime and calling a call center is not cheap. No feedback no nothing. Very poor service. You always received your installments on time and now that iv cancelled I have to run after you. I have never had problems with you guys up until now and I will never recommend you guys to anyone, service is bad and promises not kept. You guys are giving me the run around and I'm tired of it. I want my money.