1 reviews | Active since Nov 2012
Run around given regarding additional funds
I have a 2 year old son who was born prematurely and now having delayed milestones. He has not started walking yet and I have taken him to various doctors. A neurologist suggested that he goes for physio and occupational therapies. Bonitas advised they need a report from a doctor so they can approve additional funds for the therapy sessions. I mailed the report from neurologist on 20/10/17 and after not hearing from them on 13/11/17 I called to find out what was causing the delay. I was given a reference again for escalation purposes. Today 17/11/17 I received feedback that an ICD10 code, tariff codes and number of sessions. I do not have this infomation as I was advised by a consultant from Bonitas that the report is not supposed to come from the the******s. How do I get these code and number of sessions when the child has not seen the the******s. The number of sessions cannot be determined as my son is 2 year old but cannot walk. How will I know how many sessions will help him walk? I'm extremely upset as this has been dragging for over 2 months now.
Hello kmogotsi82,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Regards,
Bonitas team
Hello kmogotsi82,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with your membership number and contact details in order for us to assist with your query.
Regards,
Bonitas team
Hello kmogotsi82,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and we will wait your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello kmogotsi82,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and we will wait your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello kmogotsi82,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and we will wait your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello kmogotsi82,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and we will wait your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team