Rude customer care

I called claims queries to ask why some claims have been rejected. The lady was incredibly rude and impatient with me, even though I was polite with her throughout. Very disappointing customer care.

Also, a lot of the management around your membership needs to be done on the app, but the app simply does not work. I have tried multiple times to: - book an online consultation - get in touch with customer care - and find a network service provider And I've never been able to achieve anything on that app.