UB
Unknown B
1 reviews | Active since Oct 2016
29 Nov 2022, 12:12
Rude Agent at Bonitas
I called Bonitas and some rude agent from authorisations dropped my call after holding for over 10 minutes.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
29 Nov 2022, 12:51Hello Gugulethu B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply29 Nov 2022, 12:51
Official
Hello Gugulethu B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
UB
Unknown B's updateReviewer Update
29 Nov 2022, 14:14Thank you. Please call me back so the reason for my call can be resolved.
UB
Unknown B's update29 Nov 2022, 14:14
Reviewer Update
Thank you. Please call me back so the reason for my call can be resolved.
Bonitas Medical Fund's replyOfficial
30 Nov 2022, 14:17Hello Gugulethu B
Thank you for notifying us of your complaint,
Our representative will be in contact with you. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint,
Our representative will be in contact with you. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply30 Nov 2022, 14:17
Official
Hello Gugulethu B
Thank you for notifying us of your complaint,
Our representative will be in contact with you. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint,
Our representative will be in contact with you. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
01 Dec 2022, 18:05Hello Gugulethu B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply01 Dec 2022, 18:05
Official
Hello Gugulethu B Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
UB
Unknown B's updateReviewer Update
06 Dec 2022, 07:59Hi Bonitas,
I've sent over 5 emails and calling you is exhausting as it takes so long for one to get hold of an agent. I've been asking for my treating doctor on my hospital auth to be changed and in all my emails I've included the doctors name and practice number to change to but I got an email from a Lammetjie Mthetwa telling me that I didn't include the doctor's practice number which is not true. It's been 3 weeks now that I've been trying to change my treating doc on my auth and I'm defeated. Please change my treating doctor to Dr Q Diale practice number *** on my auth MI***.
I've sent over 5 emails and calling you is exhausting as it takes so long for one to get hold of an agent. I've been asking for my treating doctor on my hospital auth to be changed and in all my emails I've included the doctors name and practice number to change to but I got an email from a Lammetjie Mthetwa telling me that I didn't include the doctor's practice number which is not true. It's been 3 weeks now that I've been trying to change my treating doc on my auth and I'm defeated. Please change my treating doctor to Dr Q Diale practice number *** on my auth MI***.
UB
Unknown B's update06 Dec 2022, 07:59
Reviewer Update
Hi Bonitas,
I've sent over 5 emails and calling you is exhausting as it takes so long for one to get hold of an agent. I've been asking for my treating doctor on my hospital auth to be changed and in all my emails I've included the doctors name and practice number to change to but I got an email from a Lammetjie Mthetwa telling me that I didn't include the doctor's practice number which is not true. It's been 3 weeks now that I've been trying to change my treating doc on my auth and I'm defeated. Please change my treating doctor to Dr Q Diale practice number *** on my auth MI***.
I've sent over 5 emails and calling you is exhausting as it takes so long for one to get hold of an agent. I've been asking for my treating doctor on my hospital auth to be changed and in all my emails I've included the doctors name and practice number to change to but I got an email from a Lammetjie Mthetwa telling me that I didn't include the doctor's practice number which is not true. It's been 3 weeks now that I've been trying to change my treating doc on my auth and I'm defeated. Please change my treating doctor to Dr Q Diale practice number *** on my auth MI***.