gvdw
gertruida van der westhuizen
1 reviews | Active since Nov 2015
12 Jun 2019, 08:45
RUDE
I have send an email to IRis to find out why there a day to day waiting period for 3 Months She phoned me to day and was so rude that she put down the phone in my ear due to discovery that i kept with PLEASE THINK BEFORE YOU TAKE A MEDICAL AID PLAN WITH BONITAS
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Replies (2)
Bonitas Medical Fund's replyOfficial
14 Jun 2019, 12:06Hello gertruidavdwesth, Thank you for submitting a comment to us through Hellopeter. We noted your interaction with our agent from Bonitas marketing regarding the applicable waiting periods on the membership and we can advise you that the underwriting imposed upon the membership is done in line with the Registered Scheme Rules and the Medical Schemes Act. Please accept our apology for the way in which our staff interacted with you, as customer satisfaction is of the utmost importance to us. This not our standard level of service and the agent has been addressed and corrective measures have been put in place to avoid similar incidents like this occurring in future.
We value you as our potential client, and we sincerely apologise for any inconvenience caused and frustration experienced because of this issue.
Regards,
Bonitas Team
We value you as our potential client, and we sincerely apologise for any inconvenience caused and frustration experienced because of this issue.
Regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply14 Jun 2019, 12:06
Official
Hello gertruidavdwesth, Thank you for submitting a comment to us through Hellopeter. We noted your interaction with our agent from Bonitas marketing regarding the applicable waiting periods on the membership and we can advise you that the underwriting imposed upon the membership is done in line with the Registered Scheme Rules and the Medical Schemes Act. Please accept our apology for the way in which our staff interacted with you, as customer satisfaction is of the utmost importance to us. This not our standard level of service and the agent has been addressed and corrective measures have been put in place to avoid similar incidents like this occurring in future.
We value you as our potential client, and we sincerely apologise for any inconvenience caused and frustration experienced because of this issue.
Regards,
Bonitas Team
We value you as our potential client, and we sincerely apologise for any inconvenience caused and frustration experienced because of this issue.
Regards,
Bonitas Team
Best regards,
gvdw
gertruida van der westhuizen's updateReviewer Update
14 Jun 2019, 14:17You guys are very bad with service - due to cant get someone to properly phone and say what going to happen
if it was me i would have gotten a written warning
regards
Gertruida
if it was me i would have gotten a written warning
regards
Gertruida
gvdw
gertruida van der westhuizen's update14 Jun 2019, 14:17
Reviewer Update
You guys are very bad with service - due to cant get someone to properly phone and say what going to happen
if it was me i would have gotten a written warning
regards
Gertruida
if it was me i would have gotten a written warning
regards
Gertruida