ROBBING PENSIONERS

MY MOTHER HAS BEEN ON THE BONITAS BONCAP MEDICAL AID SINCE 2013. THEY ARE WELL AWARE THAT SHE IS A PENSIONER AS THEY REQUEST A PENSIONERS STATEMENT EVERY YEAR. THE STATE PENSION IS R1410 A MONTH, BONITAS CHARGES MY MOTHER R2751 A MONTH. WHAT IS SHE SUPPOSE TO LIVE ON AFTER PAYING THE MEDICAL AID? REGARDLESS OF THE AMOUNT THEY CHARGE HER WHEN SHE DOES USE THE MEDICAL AID THEY REJECT HER CLAIMS. THEY *****ING FROM OLD PEOPLE!!! I HAVE MAILED THROUGH THE NEEDED DOCUMENTS THEY STILL CHARGING HER A RIDICULOUS AMOUNT OF R2751. I NEED MY REFUND FOR THE MONIES THAT YOU ARE TAKING FROM MY ACCOUNT!!!!