Robbing my pensioner mother - no update

<p>I have been trying to get a problem sorted out since 03 January with your useless company. I have emailed and called daily. Provided each piece of documentation asked for. I logged a call on Hello Peter on Monday and got a standard generic reply that you would be attending to the query. Is that just to save face and pacify clients. Because your promise of the matter being speedily resolved was a lie. I expect this to be dealt with TODAY or I will be taking my mother's cover as well as every other family member I have covered on Bonitas to another medical aid. Utterly ***********, rude and uncaring. What a mess! And even worse as a medical aid provider where people's health and possibly lives are at risk because you cannot sort out simple admin practices! I am disgusted! </p>