DC
Dana C
1 reviews | Active since May 2016
11 Mar 2021, 07:25
*******
Thanks Bonitas for changing my medical aid plan without notifying me. I claimed for medication in Jan 2021 and Feb 2021 and was not required to pay any levies, to my surprise I now need to pay a levy for medication that's I've been receiving for quite some time. I pay thousands of rands each month for cover for myself and I'm still expected to pay additional monies as a result of Bonitas.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
11 Mar 2021, 07:50Hello Dana C,
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply11 Mar 2021, 07:50
Official
Hello Dana C,
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint. we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
12 Mar 2021, 10:50Hello Dana C,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply12 Mar 2021, 10:50
Official
Hello Dana C,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
DC
Dana C's updateReviewer Update
12 Mar 2021, 14:07No one has made contact with me and I have still not been assisted. I expect a phone call before COB.
DC
Dana C's update12 Mar 2021, 14:07
Reviewer Update
No one has made contact with me and I have still not been assisted. I expect a phone call before COB.
DC
Dana C's updateReviewer Update
16 Mar 2021, 12:47Still no response, received a generic mail that doesn't help me in anyway
DC
Dana C's update16 Mar 2021, 12:47
Reviewer Update
Still no response, received a generic mail that doesn't help me in anyway
DC
Dana C's updateReviewer Update
10 May 2021, 09:08A Bonitas representative has still not contacted me and my query has still not been resolved. This company does not care about their clients.
The managers never call back, the complaints team isn't very helpful too, I'm shocked that I've been treated like this.
This is by far the worst company I've ever dealt with. I've requested calls numerous times and no one bothers to respond to my emails or call me. When I call in I'm told they're still investigating and will call me back. This is absolutely pathetic.
The managers never call back, the complaints team isn't very helpful too, I'm shocked that I've been treated like this.
This is by far the worst company I've ever dealt with. I've requested calls numerous times and no one bothers to respond to my emails or call me. When I call in I'm told they're still investigating and will call me back. This is absolutely pathetic.
DC
Dana C's update10 May 2021, 09:08
Reviewer Update
A Bonitas representative has still not contacted me and my query has still not been resolved. This company does not care about their clients.
The managers never call back, the complaints team isn't very helpful too, I'm shocked that I've been treated like this.
This is by far the worst company I've ever dealt with. I've requested calls numerous times and no one bothers to respond to my emails or call me. When I call in I'm told they're still investigating and will call me back. This is absolutely pathetic.
The managers never call back, the complaints team isn't very helpful too, I'm shocked that I've been treated like this.
This is by far the worst company I've ever dealt with. I've requested calls numerous times and no one bothers to respond to my emails or call me. When I call in I'm told they're still investigating and will call me back. This is absolutely pathetic.