1 reviews | Active since Dec 2013
Ridiculous turn around time
<p>Good day</p> <p> </p> <p>Can you please tell why there is a 30 working day turn around time for special cases. As it is a special case should you not process this in timely manner instead of waiting serveral days before asking for certain documents. For example: i submitted a query on the 23/05/2016 and to receive a response on the 01/06/2016 requesting certain documents ref number 230516qs5y1x. Then after receiving the document then the 30 day turn around start counting as per Shamoda team coach ref number 090616qTo3DZ.</p> <p> </p> <p>It is just crazy the customer service you receive with paying so much for medical aid. I think you should really look at your processes and see if there is a better and effective way of communication with your customers. for example online submission about what documents are needed.</p> <p> </p> <p> </p>
Hello Wstruwe1
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Wstruwe1
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Wstruwe1,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and feedback will be provided accordingly.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello Wstruwe1,
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and feedback will be provided accordingly.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Good day
So This is the 3rd week running since Bonitas has received the documents requested and still no response. Call in today and they said that it is still busy with the medical advisor. Clearly not taking the members comments into account on how long the process is for special cases.
To note on your previous comments. "According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and feedback will be provided accordingly." Not one call has been made since the beginning of this complaint. I am awaiting a call to myself as this complaint was done on behalf of the main member.
Regards
Wayne
Good day
So This is the 3rd week running since Bonitas has received the documents requested and still no response. Call in today and they said that it is still busy with the medical advisor. Clearly not taking the members comments into account on how long the process is for special cases.
To note on your previous comments. "According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and feedback will be provided accordingly." Not one call has been made since the beginning of this complaint. I am awaiting a call to myself as this complaint was done on behalf of the main member.
Regards
Wayne