Ridiculous service from Bonitas
I have had enough with Bonitas now seriously!
1st we had problems with my membership number and it took them half a month to sort it out. AFTER THEY HAD 3 MONTHS (waiting period).
I had to wait long for my membership card, still have not receive the first one. I received a DUPLICATE one. How on earth does that make sense, I receive a DUPLICATE one before the original?
I had to change my doctor's SEVERAL TIMES. Cause either the broker cant pick it up, unknowingly it has been removed or they dont have the same list as bonitas website.
Now they are only paying R313.78 out of the R713.10 I HAD TO PAY OUT OF MY OWN POCKET because bonitas didnt update their ONLINE LIST and apparently I went to an out of network doctor.What is the use I have medical aid if I have to pay for my membership and doctor. And I have 1 out of network doctor which I feel is bull**** as it is on the list so technically they cant deduct it but now they wont even pay half of the doctors fees.
Thank you for submitting a comment to us through Hello Peter.
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We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team