Ridiculous process

<p>I have an accepted chronic conidtion for which I have annual specialist checkups. I was an LMS member who has moved to Bonitas wef 01/01/2017. I went for my usual check - which was previously fully paid for by LMS under the Chronic Approval and the account has been rejeced outright - as "specialist referral authorisation needed". I called the member department - then the chronic dept - and even though I have all the details needed, I was told "we only talk to the medical professionals, not the member". Why is this process so difficult - and made more so ?</p>