lM
lesedi M
1 reviews | Active since Dec 2019
24 May 2023, 13:20
ridiculous
your service is beyond ridiculous, the was a claim that was made over two months ago that to this date still not paid , called over 3 weeks ago , spoke to one of you agent they promised to escalate to the relevant department for payment , to my surprise i still get notification from lancet, the claims still not paid. today i used the whatsapp service over an hour I'm still waiting on a queue like really an hour from being 16th on the queue to 14th in an hour . please cancel my membership i will get someone else
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
24 May 2023, 14:41Hello lesedi M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply24 May 2023, 14:41
Official
Hello lesedi M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
lM
lesedi M's updateReviewer Update
24 May 2023, 15:48really after waiting for 3 hours , you disconnected me from the queue , you better resolve this soon
lM
lesedi M's update24 May 2023, 15:48
Reviewer Update
really after waiting for 3 hours , you disconnected me from the queue , you better resolve this soon
Bonitas Medical Fund's replyOfficial
25 May 2023, 11:22Hello Lesedi M Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you.
RegardsBonitas Team
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you.
RegardsBonitas Team
Bonitas Medical Fund's reply25 May 2023, 11:22
Official
Hello Lesedi M Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you.
RegardsBonitas Team
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you.
RegardsBonitas Team