Revulting Service from Bonitas and there 3rd party

The new applicant process with Bonitas is a joke. Sent an application for myself and to get my spouse and kids on the medical aid only to be sent from pillar to post, first I was told because my spouse and kids were already on medical aid with them, they had to cancel first. We followed the steps they supp**** and canceled their medical aid only to find out the messed up the cancelation cert with the incorrect end date, and request after request goes unresolved. Further to that we have been struggling to get the new application to be completed for almost 4 weeks. Every time it is one excuse after the other, every time you have to phone them and explain the entire mess to someone ells and not to mention the Agile health that apparently assists with new application, it went on so long that it was eventually escalated to one of the managers only to get a response that they are out to a year end function and that they will rather follow up on Monday. This was a complete disgusting experience and I would defiantly advise people not to go with Bonitas at all.