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George O

1 reviews | Active since Feb 2021

29 Sept 2025, 17:21

Reversing a blood test claim by Ampath after 8 months without any communication.

Bonitas (certain Lebogang) reversed a payment to Ampath after 8 months due to a Bonitas mistake. Dr. Meyer (my house doctor) sent me for blood test in the morning of the 3rd of January, paid by Bonitas on the 6th of January, but she reversed that after 8 months without any communication to the me. On that same day after my blood teat results with my house doctor I was rushed to hospital under an Bonitas authorization number with Dr. Potts. A second blood test was requested by Dr. Potts in hospital that night which she also paid. Now Ampath wat to report me because Lebogang reversed a claim instructed by my house doctor AFTER 9 months without any communication to Ampath or me?? Alarming! The best is NO-ONE from Bonitas ever contacted me to mentioned and discuss this, plus I have never received an sms, whatsapp, invoice or email to inform me. This is unacceptable behavior from a medical aid that cost you a lot every month with very poor service. Obviously Ampath want their R 488 rand from me now because of a Bonitas *********** action which I will not pay. The money is not a problem for me but the poor management of a major role player in the medical aid provider field. Looking at their major negative reviews on Hellopeter I can understand where this is coming from. I rest my case. Worst of all if you phone them you get nowhere, cut off or call end, leaving messages is a waste of time. If you send an email you only get a automatic (robot) reply with nobody actually contacting you again.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply30 Sept 2025, 08:42
Official
 Hello George O

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
 
Please note that we will investigate this matter
 
We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress.
 
Kind regards,

 Bonitas Team
GO
George O's update06 Nov 2025, 14:54
Reviewer Update
Can you believe it a multi-million dollar company like Bonitas report me to Vericred collections for mistakes by their *********** staff as described above after paying a monthly huge amount for medical aid.?? Up to now they did not bother to phone me to discuss this. It seems that the staff handling this does not read or don't understand correspondence.