TL
Tshepo L
1 reviews | Active since Jan 2022
04 Dec 2022, 11:34
Reversal of funds
I am so appalled with the way I was given no assistance by the finance department of this company. Money was deposited into their account by mistake at an ATM y a nephew of mine. I have been trying to get the funds refunded since they were not meant to be deposited to them. It is now over a month and a half trying to get the funds back and no one has been getting back to me. I have been given too many ref numbers to even recall all. here is a few that I have [MI***], [MI***] and [MI***]. Waiting for more than a month for a month to get assistance is not something to make one happy. I can be contacted on ***.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
04 Dec 2022, 21:47Hello Tshepo L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply04 Dec 2022, 21:47
Official
Hello Tshepo L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
12 Dec 2022, 13:37Hello Tshepo L
We appreciate you taking the time to get in touch with the Bonitas family and we sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query.
With reference to our previous communication, kindly provide us with proof of payment to expedite your enquiry,
At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
Regards
Bonitas Team
We appreciate you taking the time to get in touch with the Bonitas family and we sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query.
With reference to our previous communication, kindly provide us with proof of payment to expedite your enquiry,
At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
Regards
Bonitas Team
Bonitas Medical Fund's reply12 Dec 2022, 13:37
Official
Hello Tshepo L
We appreciate you taking the time to get in touch with the Bonitas family and we sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query.
With reference to our previous communication, kindly provide us with proof of payment to expedite your enquiry,
At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
Regards
Bonitas Team
We appreciate you taking the time to get in touch with the Bonitas family and we sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query.
With reference to our previous communication, kindly provide us with proof of payment to expedite your enquiry,
At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
Regards
Bonitas Team