Response to my complaint regarding Bonitas not responding to urgent requests

In response to my previous complaint regarding Bonitas not responding to urgent requests, I would like to give the following feedback: 1. Bonitas has send me a letter explaining in some detail what caused the "wrong" information on the Tax certificates and how it will be rectified. 2. My question is - why must I first threaten to take the matter to a higher authority for them to respond. Couldn't they include the letter with the Tax Certificate and couldn't they inform their Help Desk personnel of the necessary detail information to help patients with their queries. 3. I am great full that Hellopeter could help me to resolve the matter, but I am still uncertain of what to expect of Bonitas Medical Fund in the future.

Thanx again Kind regards J de Beer Bonitas membership number: *** email address: *** Tel no: ***