Response is pathetic

I sent an email to Bonitas asking them to merely send me a chronic application form that the doctor requires to fill in, Tebogo Nthako closed my query by merely replying to me that applications can be made telephonically or on the website.Now I dont think Bonitas has thought about this,where will the doctor who is so busy have time to call the call centre to apply for the chronic medication,you cannot ask the doctor to do this, I simply wanted an application form so that I can ask him to fill it in, and then do the application myself. She has not even bothered giving me the direct link for the application on the website, and the website is not very user friendly as there is no seach button to search for these application forms. I have even rated Bonitas badly and requested a call back, but knowone has called, I emailed the chronic department asking for these forms and no response, how difficult can it be just to get simple chronic forms emailed to me.