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Makgabo M
1 reviews | Active since Sept 2017
04 Sept 2019, 12:39
Request to remove deceased member
Bonitas is putting my sister through a lot of pain. Her son passed away in May, and she requested that they remove him from the medical aid. Even today, they haven't removed him and they are still deducting money for her late son. She has sent all the documents they requested, but whenever she queries about the status of the request, they ask her to resend her late son's death certificate. She has been sending those documents many times, but it's September now, and they still haven't assisted.
They really don't know how painful it is for her to keep seeing and sending her son's death certificate. They don't care because it's not happening to them!
They only care about making a profit from people's pain.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
04 Sept 2019, 15:41Hello Makgabo Monoa,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards
The Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards
The Bonitas Team
Bonitas Medical Fund's reply04 Sept 2019, 15:41
Official
Hello Makgabo Monoa,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards
The Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
04 Sept 2019, 16:26Hello Makgabo Monoa,
As per our telephonic conversation/ email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation/ email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply04 Sept 2019, 16:26
Official
Hello Makgabo Monoa,
As per our telephonic conversation/ email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation/ email communication your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
05 Sept 2019, 16:59Hello Makgabo Monoa,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply05 Sept 2019, 16:59
Official
Hello Makgabo Monoa,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team