mM
malefo M

1 reviews | Active since May 2017

04 Nov 2019, 14:42

Request for an updated membership card

After my mom passed away in Aug 2016 ,my Father ( Lucas Mohale) didn't receive an updated membership card . He is a 74 yrs old man , meaning that he would over look such thing , Kindly provide us with an updated membership card.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Nov 2019, 15:02
Official
Hello malefo mohale,

Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Nov 2019, 16:47
Official
Hello malefo mohale,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team