Reporting incompetence to CEO

I’m still waiting for feedback after escalating a claim for my NIPT test. I want my money back. Someone contacted me to assist and now they’re also no longer responding to my emails.

I’ve complained several times about various things and I now have the direct line to the CEO which I’m afraid I’ll be forced to use. He needs to know how his inability to manage is impacting thousands of people. We are tired.

Ms Lebogang Letsoalo from the Momentum escalations team - please do answer my emails.