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Andile D

1 reviews | Active since Nov 2019

12 Nov 2020, 14:26

Replacement card

Hi I have been a member of Bonitas for a very long time and I requested a replacement card since last year 2019 even before the Lock down, up to this point I have received the card and I'm struggling to get to the doctors because I don't have a card this is my last resort I have email them last year but nothing happened. I even called the call center that I don't have a card but they just promise but not delivering

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Nov 2020, 15:14
Official
Hello Andile D,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 

we are currently investigating this matter and we will keep you updated until the matter has been resolved. 
   
 We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Nov 2020, 11:35
Official
Hello Andile D,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Nov 2020, 14:51
Official
Hello Andile D,

Thank you for rating  our service back. 

We want to make a difference in every member’s life and strive to give the best possible service. When we get it right, we are delighted.

Regards,  Bonitas Team