REPEATED UNACCEPTABLE SERVICE

UNACCEPTABLE SERVICE! I have been trying to resolve a matter since the beginning of January 2023. I have complained on this platform several times. I have sent Bonitas emails. I have called. I have filled out surveys and still I wait for a response from Bonitas. The service consultants are absolutely clueless and speak over me on every attempt. I have requested a manager to call me & after almost a month my query remains unanswered with no call from any manager or staff member. And yet, there's no delay in my monthly debit order ever. This is not the 2nd or 3rd time I've had unacceptable customer service here it's about the 9th time. Sometimes Bonitas responds on Hellopeter saying they'll investigate but NOTHING HAPPENS!! Why is this acceptable? Why is this the new norm? Customer Service once mattered!