Repeated requests ignored — unacceptable service

Both my parents are pensioners, and due to financial constraints, I requested three times earlier this year that deductions for their medical aid be stopped from my account. This was confirmed telephonically and also communicated via email.

Despite this, they have continued billing and deducting money without my authorisation. When we called again today, the agent simply said it “seems someone was pressing a button every month” to continue the billing. Absolutely no accountability or explanation.

We were also given the wrong physical address when trying to escalate the matter.

The amount that has now accumulated is completely unreasonable. I am genuinely questioning whether this is gross negligence or something more concerning. Customers should not have to repeatedly request the same thing and still have their instructions ignored.

Sadly, it feels like poor work ethic/incompetence has become the norm with many companies and interactions with agents worse than pulling your teeth. I do not recommend. They will never see us again after this fiasco