Repeated mistakes, really bad ones, worst service ever, worst call centre ever.

<p>We were with Liberty Health when it was bought over by Bonitas. From the word go it was one big mess. First they accidentally did not add my 9 year old son to the medical aid, and had the wrong person recorded as main member.</p> <p>After much fighting they added my son, but did not correct the main member mistake. After 4 months of numerous calls and hundreds of rands spent on airtime they finally corrected the main member mistake, but in the process completely deleted my 8 year old daughter from their system.</p> <p>After days of trying to contact them we finally received a response that they would begin to investigate. And on asking what would happen in the event of an emergency with this daughter while they are sorting it out, they were unable to answer.</p> <p>My sister has worked for medical insurance companies where she would have been fired for making one single mistake, because it would be considered playing with someone's life. So how is it that Bonitas can so easily accept such absurd mistakes? </p>