Repeated failure to supply correct tax certificates

I have had an absolutely abysmal time with Bonitas Boncap for months. Since July 2025 I have been asking them to render me a correct tax certificate, which they repeatedly do not do. They keep saying they will correct it, only to send the exact same certificate or one even more wrong than the previous ones. Tax season is about to close and I still do not have the right certificate, and they keep promising to send the right one and they *keep on sending the wrong ones*. My broker keeps on following up with this and they keep being unable to give her a straight answer as to why the tax certificates is not ready yet. We keep asking for the matter to be escelated by they do not listen.

And also since the beginning of the year they have been debiting outrageous amounts from my bank account, assuring after every debit it will be corrected and forcing me to pay bank fees on reversing debit orders and having to manually pay them. And when they finally corrected it, they started debiting too little! Forcing me yet again to pay them manually every month.

I have never recieved such atrocious and outrageous service from any company. These people should be absolutely ashamed of themselves and the sheer levels of incompetence they allow, and someone should hold them accountable for their utter lack of client service and general incompetency.