Rejection of PMB care

Good day,

I added a dependent onto my medical aid. As stipulated there would be a 3 month waiting period. My dependent suffers from Epilepsy and this was disclosed on the application forms. The communication I received from Bonitas was that my dependent was successfully added onto my medical aid. At no point was there any communication that my dependent has an exclusion period for a year. I tried to take my dependent for a much needed MRI and it was rejected. I was shocked as I was only informed of this after trying to apply for approval. How can the medical aids refuse treatment for a PMB case. The people whom suffer from PMB do not wish to have these conditions. Bonitas call centre is disgraceful and you do not get any support from them. I am still waiting for the official letter and proof that Bonitas informed me there was a exclusion. There is also an exclusion on the chronic medication.

The correspondence I received from Bonitas was an acceptance. Too happy to take my hard earn money but when we require the treatment, we get rejected. Below is the only correspondence I received when adding my new dependent.

Dear Mr DB ALEXANDER Registration of your beneficiaries We're pleased to confirm that the following beneficiaries have been registered on your membership from the date shown below. Name Date of Birth Benefit Date NADIA ********** 01-FEB-2024 NADIA ********** 01-FEB-2024

You will receive the membership cards shortly.

To open the attachment for member correspondence, enter the Main Member or Dependant's Identity Number (ID) or date of birth (DDMMYYYY format) as your password.

Should you require any further assistance, please contact Bonitas customer care on ***or email us at ***.

Please remember to use the Business Hub and online applications for new members.

Kind regards Bonitas Medical Fund