Rejection of Claims : From BonSave

I am truly unhappy with the way my 2 claims for dentistry and optometry were handled.

Claim *** ( 1/5) approved. Claim *** (4/10) approved.

(1) How is that so when both fall within the network? (2) Secondly I have savings of about R11000 that should have settled the difference ?

I am really unhappy because I wouldn’t have gone to those practices had I known that this was the case. Both are in network as per below screenshots from your app. How do we resolve this because I pay around R4000pm in medical aid but basic dentistry is not even covered at a practice that you say is your network ? Not even deducted from my savings ? This is daylight *******. I now have an outstanding bill of R1200 from the dentist for a basic cleaning.

What are the savings for , if not these day to day things