"Rejection of claims and lack of accountability" is a norm with this medical aid

Once again I have just been let down by Bonitas. I knew I was going to find myself in this mess AGAIN.

My daughter was hospitalized but some of the "in hospital" claims have been rejected. Some of the "in hospital" procedures and other related services were actually paid from my savings. On enquiry, all I have been getting a generic responses from the so called customer services.

It is shocking just how the people employed to provide a service do not actually take the time to understand an enquiry, they just reply with standard responses that fail to comprehend the nature of an enquiry.

There isn't even an adequate control measure to ensure that there is continuity in one enquiry with multiple dimensions. I have 3 different reference numbers for one query and each time you send a related enquiry, it's treated like it's the very first time. This happens even when you make the enquiries on trailing emails.

I should probably be getting used to this poor service since this is not the first nor the second time that I have come across such gross treatment, but it just gets to me because I am stuck paying for such a low quality so called "service"

I've actually lost faith in your ability to service.