Rejecting my claim with no valid reason

<p>On the 4 January 2017 we called bonitas advising them that we are expecting and if we need any type of auth to visit the gynea and they said no the matirnety benifeit will cover our consulatation. To my suprise after my vist to the gynea on the 16 Januaru 2017 I receive a bill at the counter to say that Bonitas rejected my claim, I then called Bonitas and I was told that it is a system error on their side and it will be fixed immediatly call refrence 160 117 Q38ZJ0 we tried to submit the claim again and agian the claim rejected, I called them again in the afternoon on the 16th and agian I was told they are working on the problem. Followed up with them again on the 1th and then they told me if takes 3 working days to resolve and investigate I asked the agent what exactly are they invesigting because the error was on their side and I do have the benifit on my medical aid the agent could not awner my question, on the19th I called again and I was once again told that they are busy investigaiting the cliam and I will receve feedback latest 20th- No feedback receved call refrence 190117Q3JNXR. Checked my claims again on the 23rd just to find the same still rejeceted not paid call the call centre (refrence230 117q3nxmw spoke to Thandeka) again was on the lain for more that 20min just to receive the same feedback that they are investigating my claim and it will take 3 to 5 working days asked the agent to speak to the Supervisor (Letitia) and I was told I cannot speak to her because she is on the line I requetsed them to call me back by 10 today still not phone calll and no awnser to tell me what they are investigating, this is very poor service from Bonitas we pay our mediacal aid monthty but when there are claim there is a delay and now I need to explain to the accounts dept at the docter what is happening with the payment and I cannot do that because no one at Bonitas can tell me what is happening, I would love to know what this investigation is all about, </p> <p> </p>