Rejected claim

I submitted a claim on the 27th of January and on following up on the claim I'm being sent from one department to another, and I've been explaining myself all the time. Today I received an e-mail stating that the claim is rejected and the reason for rejecting the claim is due to the fact that the chronic program was registered on the 4th of February.

The claim is for the Specialist consultation fee which is separate from the chronic registration fee, and I've explained this on numerous times (Three reference numbers 280125QRSPG4., 120225QSKLYS, 240225QT54XT). I am very disappointed in the manner that this claim has been handled.