Reimbur*****t of member portion for claims unpaid

Hi,<br> <br> My story is too tedious to mention in detail but the following series of events occurred regarding request to be reimbursed for the portion paid by myself for multiple claims.<br> <br> On the 15th May 2015 I submitted a letter of instruction, as instructed to by a call centre agent (reference numbers recorded), in order to be reimbursed from my savings. On the 26th of May 2015 and 03 June 2015 I followed up to no resolve (reference numbers recorded). I was told to follow up after 15 working days which I did (reference numbers recorded). 18 June 2015 I followed up only to be told I will be contacted the next day with a answer. I had to contact them the next day, 19 June 2015 only to be told they cannot reimburse me as they cannot make a split payment for one claim. <br> <br> This is absolute *******, as never was this communicated with me upfront when I enquired, It was confirmed that it will be paid from my savings, which is in excess of R8000 rand. (reference numbers and call ID recorded). The amount I had to cover out-of-pocket was approx. R1300 and now I am being told that this wont be paid back to me, despite being told otherwise from the call centre agent. <br> <br> Just ridiculous!!