pV
philip V
1 reviews | Active since Sept 2014
14 Sept 2023, 09:23
Refusing to refund wrongly debited money
We have given our 30 days notice and have email trail and response from Bonitas of receipt of termination form and they still deducted almost R7k as if we never gave notice. When we phoned them to request a refund, they investigated and admitted that they have made a mistake as they can see we have done everything right on our side. They said that the payment/refund has been submitted to the finance department. It has been 2 weeks now and still no refund. When we phone them now, they said that nothing further has been done to rectify this
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
14 Sept 2023, 09:40Hello phillip
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas
Bonitas Medical Fund's reply14 Sept 2023, 09:40
Official
Hello phillip
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
14 Sept 2023, 12:37 Hello phillip
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Sept 2023, 12:37
Official
Hello phillip
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
14 Sept 2023, 12:37 Hello phillip
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Sept 2023, 12:37
Official
Hello phillip
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
pV
philip V's updateReviewer Update
18 Sept 2023, 16:19Even after I have provided the ID number linked to the above query, Bonitas paid out just over R200, instead of R6600. It is almost a full month after Bonitas wrongly debited the moneys from us and every time we speak to them, we hear the generic reply "I dont understand why Bonitas has not yet refunded you, we will escalate the matter".
This is hands-down the worst company I ever dealt with with regards to resolving issues.
Can you please see that our money is refunded
This is hands-down the worst company I ever dealt with with regards to resolving issues.
Can you please see that our money is refunded
pV
philip V's update18 Sept 2023, 16:19
Reviewer Update
Even after I have provided the ID number linked to the above query, Bonitas paid out just over R200, instead of R6600. It is almost a full month after Bonitas wrongly debited the moneys from us and every time we speak to them, we hear the generic reply "I dont understand why Bonitas has not yet refunded you, we will escalate the matter".
This is hands-down the worst company I ever dealt with with regards to resolving issues.
Can you please see that our money is refunded
This is hands-down the worst company I ever dealt with with regards to resolving issues.
Can you please see that our money is refunded