refuses to pay even tho i am covered

<p>So last year I had cover 2016 for a specific service, this year this cover has been removed without me being aware but that’s fine. The fact is a claim was submitted last year and I have the reference to prove this 070916QXTTR3. When the practice re-submitted the claim in 2017 it was rejected as the cover no longer exists, fine but then why wasn’t the 2016 claim approved? So I followed up and the call centre person advised me that yes you will then be covered for that claim and here is that reference number 290317Q6XWXY. Now today I speak to Zoleka ref 110517Q8M06D and once again I’m told its rejected and the first ref is "an estimate" not a claim??? *** it was a quote and motivational letter which required approval prior to an invoice to be sent, again contradicts to what ref #2 confirmed, I get so frustrated with this medical aid that tries to get out of paying claims.... I hope someone with half a brain and moral can just approve the claim</p> <p> </p>