Refused affordable membership

I've been retrenched from work and I informed Bonita's and app**** for a option change. To my surprise, they won't allow me coz the option change period is closed. Then I called Their credit controller Mmampolo and she promised to try and help me but made it very clear that it's up to the management. Since then I've been asked all sort of different documents one by one to prolong time. Mean while me and my family we are out of cover since they decided to suspend my cover as I didn't pay this months premium because I can not afford it. I have been sending emails almost every day but no response. I have to call if I need feedback on my application. I feel so used and betrayed for being loyal to Bonita's for such a long time. At the time when I need them the most they seem to not care. I've been scanning and emailing for almost a month now. Each time I call there's a document short but not communicated with me. I'm so desappointed at Bonita's. They like you when you can still pay them big money and they close the door on you when you no longer afford it.