1 reviews | Active since Dec 2021
Refuse to pay CT scan.
I have been on Bonitas Boncap for about 5 years and my daughter almost 9 years. I never really had any issues with them.
This year my daughter had to go for a CT scan due to sinus problems, causing her to faint, We went for the scan, They are now tellling me there isn't any benefits for scan out of hospital. As per their brochure, under out of Hospital benefit a CT scan and MRI is there, Now they want to tell me it need to be PMB, Where in their brochure is that stated? They tell me no its not stated in their brochure, So how can you refuse to pay an account, If the brochure states out of hospital benefit is there for a CT scan? Much disappointed in their service. At this point i feel like moving away from Bonitas.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Not a call or email?
Not a call or email?
On the 14th April, after my comment here, i get a email, again stating no benefits, So i email back asking, Why does the brochure say there is benefits, Asking them aswell as why is their false info in their brochure and misleading?
And up to today, AGAIN NO FEEDBACK!!
On the 14th April, after my comment here, i get a email, again stating no benefits, So i email back asking, Why does the brochure say there is benefits, Asking them aswell as why is their false info in their brochure and misleading?
And up to today, AGAIN NO FEEDBACK!!
After my last email, asking them why there is false info in the brochure, Not getting any feedback!!
After my last email, asking them why there is false info in the brochure, Not getting any feedback!!
Thank you for notifying us of your complaint.
We have escalated your query BonCap department for further assistance.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We have escalated your query BonCap department for further assistance.
Kind Regards
Bonitas Team