Refusal to reimburse chronic medication

<p>Good day, </p> <p> </p> <p>I have been taking cholesterol tablets for the past 10 years. I have been with Bonitas for the past 6 years and when filling my prescription at Dischem pharmacy yesterday, i was advised that they do not cover for my medication. I think this is absolutely ridiculous and would like to lodge a formal complaint. When calling the bontias group this morning, I had spoken to Carola (call centre agent) of whom advised me that Bonitas refuse to reimburse me for the charges that I had paid over the counter. This is completely ridiculous! I have now spoken to Pharmacy direct to deliver my medication, however, i urgently needed the chronic medication as I have endured tendonitis. The reference number for the call is: #080217Q4LTXW - Annes the team leader is supposed to call me back? </p>