Refusal to Pay Claim.

Bonitas have refused to pay this claim.

I had undergone a corneal cross linking procedure. My ophthalmologist works in contract with Bonitas and performs this procedure regularly and confirmed many times that Bonitas pays this claim out of the hospital benefit. But when I submitted the claim, Bonitas said it pays from the savings account.

I’ve following up several times and even lodged a formal complaint. They still refuse to pay.

Reference number 030718QVT4P3

I’ve readers this complaint already on this platform. Bonitas responded saying they sent a detailed email as a response. I've received no email and told them of this on the complaint. I've been left without a response and no choice but to submit another review.