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Alida R
1 reviews | Active since May 2022
09 Oct 2025, 10:01
Refunds
So I made I eft payment in error as it was only to made 1 NoV 2025 and not Oct so if been requested them for a refund today is the 9 and am still waiting yesterday went I use there WhatsApp line Meagan help me she left the chat without saying i word while i was still talking my question is is what are they holding my money for as contention is only due 1 Nov 2025 why can they not give my money back
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
09 Oct 2025, 10:34Hello Alida R
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
Bonitas Medical Fund's reply09 Oct 2025, 10:34
Official
Hello Alida R
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
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Alida R's updateReviewer Update
09 Oct 2025, 12:07Thank you for feedback just hope that i don't have to wait days for feedback regarding the refund since if been emailing since the day I made the mistake got a SMS this morning from Bonita's that the money was reserved but nothing about the refund was said our emailed also not in my bank what is the fund going to do with the money because one get bills in arrears so why keep it as i debit order also went of what seems to be at the broker's side curemed so it the payment in advance since when
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Alida R's update09 Oct 2025, 12:07
Reviewer Update
Thank you for feedback just hope that i don't have to wait days for feedback regarding the refund since if been emailing since the day I made the mistake got a SMS this morning from Bonita's that the money was reserved but nothing about the refund was said our emailed also not in my bank what is the fund going to do with the money because one get bills in arrears so why keep it as i debit order also went of what seems to be at the broker's side curemed so it the payment in advance since when
Bonitas Medical Fund's replyOfficial
09 Oct 2025, 14:03Hello Alida R
We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
Bonitas Medical Fund's reply09 Oct 2025, 14:03
Official
Hello Alida R
We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team
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Alida R's updateReviewer Update
09 Oct 2025, 14:10Thank you for feedback but it they same as this morning 10h40 so 4hours has past with no answer to my refund
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Alida R's update09 Oct 2025, 14:10
Reviewer Update
Thank you for feedback but it they same as this morning 10h40 so 4hours has past with no answer to my refund
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Alida R's updateReviewer Update
10 Oct 2025, 09:31Today i want to say thank you luyanda for her kind help and straight answer she is definitely the best one that a spoke to so far I will give a update ones my money have been refunded
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Alida R's update10 Oct 2025, 09:31
Reviewer Update
Today i want to say thank you luyanda for her kind help and straight answer she is definitely the best one that a spoke to so far I will give a update ones my money have been refunded
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Alida R's updateReviewer Update
10 Oct 2025, 09:50So I was just told by a very person Luyanda that my refund will take about 7 day just got I emailed that they will do I offset on next debit order i don't want that i want my money please as we get bill in arrears not advised want is Bonita's going to to do keeping my money for a month am a new client it not like using the medical aid
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Alida R's update10 Oct 2025, 09:50
Reviewer Update
So I was just told by a very person Luyanda that my refund will take about 7 day just got I emailed that they will do I offset on next debit order i don't want that i want my money please as we get bill in arrears not advised want is Bonita's going to to do keeping my money for a month am a new client it not like using the medical aid