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Minah M
1 reviews | Active since Nov 2025
09 Dec 2025, 16:38
Refunds Delays
I am writing to express my extreme disappointment with Bonitas Medical Fund. My husband is deceased, and together with the attorney handling the estate, we have requested that the refund due to my late husband be paid into the estate account so that we can finalize the estate. We have been struggling with this matter since September, and every time I follow up, I am told that the query has been escalated—this has happened countless times with no resolution.
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Replies (2)
Bonitas Medical Fund's replyOfficial
09 Dec 2025, 22:14Hello Minah M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Dec 2025, 22:14
Official
Hello Minah M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
10 Dec 2025, 08:38 Hello Minah M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to our finance department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to our finance department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply10 Dec 2025, 08:38
Official
Hello Minah M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to our finance department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated your query to our finance department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team