refunds
<p>after updating my bank details months ago; bonitas was supposed to refund me for a paediatrician visit. they then refunded into a closed bank account (which has been closed for years); they said I must go to the bank to prove that the account was closed. I provided proof and then tell me I have to wait for the money to come back to Bonitas . a month has passed been on the phone with the call centre multiple times each phone call lasting 30 minutes and now this morning I get another phone call from the medical aid to say I should go back to the bank for a letter after having provided enough proof of the account being closed. </p> <p>I pay a monthly premium of R7500... I would I am a valued customer; why am I being given the run around and why is it so difficult to just pay the refund appropriately? </p>
Hello aameera-van-doorsen,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Hello aameera-van-doorsen,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Hello aameera-van-doorsen,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Best regards,
Hello aameera-van-doorsen,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Best regards,