Refund tricks by Bonitas Medical Scheme (***) & ITC Business Administrators

Hello Peter

I have over-paid Bonitas Medical Aid Scheme an amount of R6 831,35 through ITC. On Wednesday, the 17th June 2020, when I realized that I have been paying non-stop and suspected to have long finished paying what I owed, I contacted Bonitas and spoke to a guy called Bethuel to verify this. Bonitas referred me to contact ITC Debt Collectors, where I sent an e-mail to *** and cc’d to *** and to ***. Indeed, Ms Amina Johnson from ITC contacted me on the same day to confirm that I have long settled my account on the 14th March 2018. I asked her why I was not informed either by sms nor a call to prevent me paying what is settled and she agreed that it was supposed to be like that. I asked her for a letter to confirm this and she sent the Paid up Letter on the same day.(please find attached).

Since the 17th June, it has been a roller-coaster between Bonitas and ITC to effect the payment to a point where I was sent an email by Ms Johnson this morning that she doesn’t have feedback after a long silence to respond to my e-mails, where I needed to know by when can I expect the payment. I gave her last Friday as a deadline for my wait. This morning, I again indicated that I am left with no option but to expose Bonitas and ITC on their bad service in resolving the matter.

By resorting to hellopeter.com, I trust that they will start taking my case seriously as I will opt for other avenues in ensuring that justice is done on my case and to prevent such incidents from happening again.

Regards,

Zino Mihi (Mrs)