Refund that is taking 2 months to process

I have lodged a complaint with Bonitas on the 29th Feb that they have not refunded me my money since they terminated my contract in Oct. I made the payment in Dec 2015 and we are nearing the end of April I keep getting referred,being put on hold and nobody gets back to me except 2 consultants. Ever since the account is being investigated in Feb till today they are still investigating it with zero feedback and zero update.<br> They should refund me R2000