Refund taking forever with no clear indication of when payment will be made

<p>On the 29 June I made a double payment. I called the next day to advise and arrange the refund. I was told to send a email which I did. No response was received. I called the next day and was told to wait 7 days from the day I sent the email. Within 2hrs of that call I receive a email requesting proof of account which I sent through on the 1 July. On the Monday 4 July I called again as I received another email advising that you now need 3month bank statement and a ID. It took you 5 days to tell me this. I explained to Sharon and she escalated the issues and advised someone will call me. Today still no call so I call for the 4th time only to find out that there is still no date for payment. Tomorrow is when my monies is due in my account. If I do not get this I will be reporting it to the ombudsman. I probably won't be getting a call as you never return calls. Last month my cover was suspended because of incorrect info given by your call center as I short paid you by R375. But when you need to pay your clients need to struggle this is truly the worst service I have ever received. I have referred quite a few people to Bonitas and I will be letting them know of the pathetic service I received. Kevin Williams </p>