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JvdL
Johan-Pledge van der Linde

1 reviews | Active since Feb 2018

13 May 2026, 11:16

Refund takes years

This was the worst experience I’ve had with them in the three years that I’ve been with them I submitted the claim and was told it takes 10 business days to refund but if your debit order bounces they phoned you the next day it is pathetic that you have to wait so long for them to pay you back

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply13 May 2026, 11:29
Official
Hello Johan-Pledge van der Linde

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.  
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.  
Kind Regards
 
Bonitas Team 
JvdL
Johan-Pledge van der Linde's update13 May 2026, 11:43
Reviewer Update
Same generic reply!!!!!! Pathetic
Bonitas Medical Fund
Bonitas Medical Fund's reply18 May 2026, 09:27
Official
Hello Johan-Pledge van der Linde  Thank you for reaching out to us via hellopeter. Further to our email communication, we confirm that your concern has been addressed, and we will await your response. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team