REFUND REQUEST

Last year Sep I joined Bonitas and I was asked to deposit the premium of R1862 upfront which I did and I sent them the proof of payment immediately. Few days later I called to cancel my membership as my current medical aid gave me a better offer, I then requested a refund I was asked to email the proof of payment, stamped bank statement together with a copy of my id which I did. Sadly I have never received my refund to date every time I call the call centre I get asked to send the same documents which I do. Peter help me get my money back its been 5 months now!!