1 reviews | Active since Jul 2012
Refund Payout to Wrong Account - Ref 111016QZ74GV - q - *** - Causing Member to Loose Money
<p>On the 07th October I was requested by a Main Member of yuor medical aid to assist in sending through documentation to have banking details updated as neither him or his Fiance has access to E-mail or scanning facilities to have documentation scanned in to sent throug for your Member Maintenance department to have the infor mation updated. After struggling for days to have feedback,you finaly send confirmation on e-mail with subject heading 111016QZ74GV - q - ********** 0488 that the banking details have been updated to New Capitec Bank account as was requested.</p> <p> </p> <p>However your main member that has been expecting a refund payout that as per the phone conversation yesterday that was confirmed for the 12th October was done to the incorrect FNB account that has been indicated by Bonitas have been updated to the Capitec Account. Your Negligence has now cost Your main memeber to loose out on moneys desperatly needed, and after having spend time for last 5 days following up and asking is all in order and being confirmed in writing, Bonitas failed their Member.</p> <p> </p>
Hello Chris,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Chris,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Instead of Contacting me, why do you not contact the Main Member. This is the same reply we have been receiving for the past 5 days someone will get back to us. Everytime i indicate phone your scheme member and communicate with him. Yet no one ever phones. But no let the member miss a premium and he will be phoned 10 times in one day.
So don't talk to me...talk to your Medical Aid Scheme Member and let him know what you gonna do to fix the mistake Bonitas made.
Instead of Contacting me, why do you not contact the Main Member. This is the same reply we have been receiving for the past 5 days someone will get back to us. Everytime i indicate phone your scheme member and communicate with him. Yet no one ever phones. But no let the member miss a premium and he will be phoned 10 times in one day.
So don't talk to me...talk to your Medical Aid Scheme Member and let him know what you gonna do to fix the mistake Bonitas made.
May The Public know that Bonitas do not care if you loose money or not, this probably speaks true to their care about your health...it is all about their pockets. Why should they care that they made n mistake and cause one of their loyal paying members to have lost money from a refund due to them as a result from the Negligence on the part of Bonitas Medial Aid.
May The Public know that Bonitas do not care if you loose money or not, this probably speaks true to their care about your health...it is all about their pockets. Why should they care that they made n mistake and cause one of their loyal paying members to have lost money from a refund due to them as a result from the Negligence on the part of Bonitas Medial Aid.